Airtel Hiring Graduate, MBA, PGDM: Check More Details

Overview:

Airtel is hiring eligible and interested applicants for the post of Territory Manager-Own-DTC at their Pune, Maharashtra, India location. The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with partners & foster business relationships to enhance business for D2C.

To complete details for this job are as follows.

Role and Responsibilities:

Sales Management:

• Drive revenue growth by focusing on new & existing partners and expanding the company’s footprint within the territory.
• Optimize the sales and distribution network to enhance market penetration.
• Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets.
• Ensure brand visibility through organized go-to market merchandising activities to drive gross & net adds.
• Maintain adequate stock levels of various components in the inventory within the territory.

Customer Experience:

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Ensure compliance with policies and processes by the retail / distribution partners and ensure customer SLAs are met.
• Lead timely closure of service request loops & intervene and handle complaints in case of escalations.

Stakeholder Management:

• Manage & expand retailer network through incentives, seamless grievance redressal and quality of service.
• Form partnerships and train retailers on product features / sales techniques / market positioning to strengthen the D2C business.
• Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions.
• Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management.

People Management

• Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between D2C Zonal / Area managers of sales and service.
• Manage the team responsible for installing, servicing, and repairing structures and major components.
• Anchor trainings as required for team member development.
• Own and manage a strong people connects at all levels across the organization.
• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies.

Knowledge, Certifications and Experience:

• Education Qualification Full time graduate degree, MBA / PGDM (optional)
• Total Experience 2+ years of experience in sales preferably Telecom / FMCG

Key Interactions:

• Internal / External Stakeholders
• (Internal means – External to the department and internal to the organization; External means – External to the organization)
• Internal Zonal / Area Sales Managers & Field Sales Executives
• External Channel Partners & Retailers / Distributors / Local Cable Operators

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