Amazon Hiring Computer Science Graduates: Check Essential Details

Overview:

Amazon is hiring eligible and interested applicants for the post of Support Engineer, Fire TV at their Chennai, India location. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements, and scripts to resolve the operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products.

To complete details for this job are as follows.

Role and Responsibilities:

• Provide first level of support for tickets filed by 3P partners
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and Support status reporting.
• Ownership of one or more Digital products or components.
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
• Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

IC QUALIFICATIONS:

• 3+ years of network and operating system support experience
• 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
• 3+ years of database administration experience
• 3+ years of software development with object oriented language experience
• 3+ years of continuous integration and continuous delivery (CI/CD) experience
• 3+ years of information security and compliance experience
• Bachelor’s degree in computer science or equivalent, or 3+ years of technical support experience

PREFERRED QUALIFICATIONS

• Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.
• BIG PICTURE: solve problems at their root, stepping back to understand the broader context

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