B.E., B.Tech Graduates Vacancy at Deloitte

Overview:

Deloitte is hiring a Business Technology Analyst – B2B Voice Process Helpdesk at their Kolkata, Mumbai, Hyderabad, Gurugram, Chennai, Pune and Bangalore locations. This is an entry level position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloitte’s Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

The complete details of this job are as follows:

What will you be doing:

Provide personalized customer service by responding to the needs of the customers

Enter contacts into call tracking system and manage those issues to resolution

Function in a close team environment and communicate within the team as a single unit

Knowledge sharing and work flexibility in a close team environment

Consistently meet client expectations and project deadlines

Work to develop customer service, probing, and research skills

Evaluate problems of the customers and provide logical lasting solutions

Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Refer more complex issues or reconfigurations to senior specialists

Demonstrate capability of handling high work pressure during peak seasons

Qualifications for this Job:

Excellent written and verbal communications skills at the business and technical level

Self-starter with solid analytical and problem solving skills

High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment

Ability to integrate rapidly with existing team

Good personal organizational skills

Ability to interact with individuals at all levels of the organization

Strong commitment to customer service

College coursework:  B.E / B.Tech

What Skills are Needed:

Excellent written and verbal communications skills at the business and technical level

Ability to work in shifts

Ability to interact with individuals at all levels of organizations

Ability to work weekends when shift requires

To apply for this job, visit official website

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.