B.Tech, Graduates Vacancy at Airtel

Overview:

Airtel is hiring an experienced Area Manager – HDO at their Pune, Maharashtra location.

The complete details of this job are as follows:

Roles and Responsibilities:

• Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
• Responsible for KPI delivery as per target
• Up keeping of broadband network (Cable – Copper & ODN) and Network elements
• Strength partner infra to ensure timely delivery
• Migrate customers to better technology & speeds
• Responsible for continuous improvement in customer experience
• Responsible for process & SoP adherence
• Responsible for reduce OPEX expenditure
• Improvement in quality of workmanship in the zone
• S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
• Optimum use of resources with planned productivity
• Responsible for timely material consumption
• Anticipate risks on services & take proactive action to ensure customer satisfaction
• Partner Management – Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvement to enhance customer experience
• Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
• Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
• GIS Vs field accuracy
• Gate meeting at defined frequency
• Visits as per defined norms
• Marquee permission
• Proactive corrections
• New process implementation

Eligibility Criteria:

• You are an ideal FIT if you have
• BE / B.Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Driving quality management.
• Team Player.
• Decision maker.
• Lead & Manage Change, Process Orientation & strong Customer Focus
• Excellent Negotiation, Customer Interfacing skills.
• Effective communication/interpersonal skills

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