Cisco Hiring B.Tech Graduates: Check Essential Info

Overview:

Cisco is hiring an experienced Technical Consulting Engineer at their Bangalore location. In this role, you will collaborate with fellow Cisco TAC engineers to assist our partners, customers, and account teams to independently troubleshoot & debug product problems. Our engineers require analytical skills and technical knowledge to tackle product and network Problems of moderate to high complexity. You will effectively apply moderate to sophisticated lab setups to recreate and solve problems. Lastly, you will act as a technical superstar and provide support on a worldwide basis at a peer level.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer satisfaction.

Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.

Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.

Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks.

Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues.

Highly adaptable and sensitive to customer reported issues according to its severity. Should be able to quickly resolve customer issues.

End to end ownership of customer service requests. Collaborates with all relevant stakeholders – internal and external, and acts as focal point until the problem is resolved.

Exercises judgment within defined procedures to determine appropriate action.

Presents ideas and interacts within TAC and development teams at peer level

Ability to interact with customers in a variety of mediums.

Utilization of a good understanding of Cisco business strategies and drivers to guide activities.

Ability to drive change through innovation.

Drive for continuous learning, results orientation and teamwork.

The Ideal Candidate should also have:

Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.

Proficient with networking tools such as traffic generators (e.g lxia), sniffers et al.

Solid experience supporting and configuring medium to large enterprise LANs

Solve product and network problems of high complexity. Has strong in-depth knowledge in LAN Switching technologies.

Excellent verbal and written communication skills.

Good Customer handling skills. Ability to handle tough situations effectively.

Solid attention to details.

Eligibility:

You’ve earned a Bachelor’s degree in a technical field and 1-3 years of progressive experience in related role, OR a technical Master s degree with 1 year of experience You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE Prior customer support experience.

BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer

Science, Information Technology or similar technical degree or related experience

To Apply for this Job, Visit official Website

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