Dell Hiring Experienced Salesforce Support Engineer

Overview:

Dell is hiring an experienced Salesforce Support Engineer – Secureworks at their Hyderabad location. Salesforce Support Engineer provides technical product support and have a passion to perform root cause analysis. In this role, you will communicate closely with technical and non-technical members of the business to resolve issues on time using analytical and programming skills to provide remediation plans forward.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products.

Coordinate with different teams on the integration points and bring resolution to the problems

Serve as an escalation point for internal support and product teams

Understand the business complexity and provide resolution/workaround to the user’s problems

Create knowledge base materials dedicated towards operational efficiency

Support ongoing Salesforce administration (create accounts/profiles, workflow, approvals, reports, dashboards, etc.).

Provide minor changes in the code/configuration and able to deploy them into production

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

Demonstrate in-depth knowledge of Salesforce Sales, Services and Salesforce Community applications

Ability to work with teams across multiple time zones (Working from 2 PM to 11 PM IST)

The Ideal Candidate should also have:

com Certified Administrator (ADM201 Certified)

Experience with agile development methodologies like Scrum is a plus

Excellent written and verbal communication skills

Experience with MS SQL

Copado Release Management

Eligibility:

4-8 years of experience working on Salesforce platform

Lightning Experience

Experience using Salesforce data tools (Data Loader, Visual Studio Code, etc.)

Debugging/Troubleshooting Errors

SOQL/SOSL

WorkFlows/Process Builder

To Apply for this Job, Visit official Website

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