DGFT Helpdesk support now available on 24×7 basis

DGFT Helpdesk support now available on 24×7 basis The Directorate General of Foreign Trade (DGFT) vide Trade Notice No. 02/2022-23 dated 22nd April 2022 notifies that Helpdesk support now available on 24×7 basis. The Trade Notice is Given Below: In order to facilitate trade and extend more proactive helpdesk support to the exporting community, it is informed that the services of DGFT Helpdesk will now be available on a 24x7 basis. 2. Stakeholders may use any of the below channels to flag any issues, suggestions or feedback on matters related to DGFT as follows -

i. Call the Helpdesk support on Toll Free numbers 1800-572-1550 or 1800-11-1550

ii. Raise a Helpdesk ticket by navigating to DGFT website ( https://dgft.gov.in ) → Services → DGFT Helpdesk Service. Users may also see their earlier ticket(s) status on real-time basis or search previously filed requests.

iii. Write an email to [email protected]

3. Trade Community may also refer to the Help manuals, FAQs and educational videos for suitable guidance. The same is available on the DGFT Website → Learn → ‘Application Help &FAQs’ for perusal of the trade community. This issues with the approval of the competent authority. For Official Trade Notice Download PDF Given Below: