Finance Graduates Vacancy at S&P Global

Overview:

S&P Global is hiring an experienced Customer Success, Migration Associate at their Ahmedabad location. You will ensure smooth transition for CapIQ clients migrating to the S&P Capital IQ Pro platform znd work with account team and upgrade program team to complete client migration prep work and devise customer upgrade journey.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

Encourage clients to fully adopt CIQ Pro Platform

Engage with internal stakeholders to support clients for successful migration

Remove any barriers to ensure timely migration and meet or exceed project plan timelines

Work together with the account team to project manage the transition plan

Keep all stakeholders informed of status and appropriately escalate any concerns/issues

Execute migration strategies set by Account Directors

Ensure high-touch migration experience for each user

Execute proactive, creative, and ongoing contact initiatives in partnership with relevant stakeholders

Educate and spread awareness within the client base about our capabilities to increase overall product usage

Collect and share feedback – provide platform and product functionality, get feedback from clients, run new release trainings and share client’s feedbacks with teams internally

Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customers workflow

Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems

Eligibility:

Bachelor’s degree required (Business, Finance, Economics or related field preferred)

Strong MS office (Excel, Word, PowerPoint) skills are required

1-3 years work experience in a client-facing role

2 years of experience in the financial services industry and/or in a sales/account management and/or project management role preferred

Any knowledge of CRM systems (such as Salesforce, SalesLoft) or research platforms would be advantageous

Background in project management would be ideal

The Ideal candidate should also have:

Positive, proactive attitude and ability to work well in teams

Client-first mindset – exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner

Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction

Excellent organizational skills with the ability to organize, multitask and prioritize in a fast-paced environment

Ideally experienced in consultative sales or a client-facing role (inside sales, prospecting, sales support, customer support, client relationship management) and in dealing with challenging situations

Project management experience – the ability to manage multiple projects from conception to completion and ensure that timelines are met and all relevant stakeholders updated

Strong advocate of continuous learning, personal development, and knowledge application

Marketing skills are a plus – able to position our products to drive adoption and usage and identify expansion opportunities

To apply for this job, visit the official website

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.