Graduates Vacancy at Amazon

Overview:

Amazon is hiring an experienced Technical Customer Service Associate at their Karnataka location. As a Technical Customer Service Associate, you’ll help field customer e-mail, phone and chat contacts while interfacing with other Support teams. You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.

The complete details of this job are as follows:

Roles and Responsibilities:

• Your responsibilities will include, but will not be limited to:
• Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
• Assisting with customer communication during AWS critical launches and support events.

Basic Qualification:

• Bachelor’s Degree in any field
• Overall 1-4 years of experience which includes 1+ years of directly working with customers using computer systems and technology components
• 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment
• General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
• Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel)
• Demonstrated advanced proficiency in English both written and spoken
• Familiarity with Web Technologies and the Internet.

Preferred Qualification:

• 1+ years of experience in Contact Center or Customer Support in a fast-paced support environment
• Experience with Amazon Web Services products and features or Cloud Computing technologies
• Experience in Technical support

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.