Graduate Vacancy at American Express

Overview:

American Express is hiring an experienced Travel Counselor at their Gurgaon location. The Quality Analyst, a part of the larger GSOE will be responsible for the day-to-day operational efforts required to ensure American Express. TLS is delivering on the promise of its marketing program fulfillment globally. This position will require a strong partnership with Global Program Execution Team.

The complete details of this job are as follows:

Roles and Responsibilities:

• Audit partner performance (i.e., Promotion Terms and Conditions) Rate loading Quality Control (Ensure all program rates are loaded in the GDS correctly and timely)
• Rate comparison (Comparing program rates to Best Available Rate (BAR) to determine if hotels are compliant with their contract)
• Escalation of partner identified issues to the Global Program Execution team for resolution
• Quality Control (QC-ing PNR records booked by Travel Counselors to validate promotion applicability and booking accuracy)
• Proficient in GDS (SABRE preferred)
• This position requires strong knowledge of Global TLS marketing programs

Eligibility Criteria:

Experience and Qualification:

• 1-3 Years of experience in Travel industry is preferred, should have intermediate knowledge of travel industry terms
• Degree / Graduation in any Discipline
• Player with positive attitude and flexibility
• Self-starter with ability to execute with Minimal Direction and strong attention to Detail.
• Transactional Quality background will be an added advantage.

Basic PPT Preparation Skills:

• Strong written and verbal communication skills
• Ability to review large volumes of data and document findings
• Strong will to win in a dynamic and fast-paced environment
• A self-motivated team player
• Intermediate EXCEL skills
• Familiarity with Tableau & SharePoint (Preferred)
• Should be flexible to work in 24*7 environment
• PC proficiency in Microsoft Office-Word, Excel, PowerPoint

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