How to change email ID and mobile number on Income tax e-filing portal

Important announcement for Income Tax payers for updating contact details in e-Filing Portal

Income-Tax Department uses the registered contact details (Mobile number & E-mail ID) for all communications related to e-Filing. It is mandatory that all tax payers must have a valid contact details registered in e-Filing portal. It is noticed that many registered users are not having authenticated contact details in e Filing or may have provided details of other persons for convenience. This prevents the Department from interacting directly with taxpayers on their personal email and Mobile.Further, it has been observed that in many cases taxpayers are not able to reset their password since the email ID communication from the Department may be sent to their registered email or Mobile which may be different from the taxpayers personal email or mobile. Hence, it is requested that all the e-Filing users may immediately update and authenticate their correct contact details so that the communication can be sent to the valid Mobile number and E-mail ID.

The process of updating and authenticating the contact details are below.

• For New user 

Step 1 : Go to Income tax e filing portal 
Step 2 : Click on the New user registration tab
Step 3 : While filling up the registration form > one should provide the correct mobile number and email ID.
Step 4 : Activation link would be sent to the registered E-mail ID and a One Time Password (OTP also called PIN) is sent to the registered Mobile Number.
Step 5 : User needs to Click on the Link provided in the E-mail and enter the OTP received in the mobile number for Successful activation of the new user in e-Filing portal.

• For Registered user 

Step 1: Login with your user ID and password on Income tax portal
Step 2: Click on the registration bar and select the non core amendment
Step 3 : Click on the authorized signatory tab.
Step 4 : Add new authorized signatory whose email and mobile number user wants to use.

Note : The user should update his personal mobile number and Email ID so that the updated contact particulars are registered with the Department or confirm that the Mobile number and email ID already registered is their valid personal contacts.

Step 5 : Go to verification tab and submit the application.

Note : Upon submitting the details, Department would immediately send OTPs (PIN1 & PIN2) to new mobile number and Email ID. The respective PINs i.e. PIN1 and PIN2 received through Mobile number and E-mail ID should be entered by them in the respective input fields to authenticate that the email ID and mobile are correct. Upon successful validation the Mobile number and email ID would be updated in the taxpayers profile and the process would be complete.

Step 6 : After submission of application please wait for sometime (say 15 minutes)
Step 7 : Login again with your user ID and password
Step 8 : Go to authorized signatory tab >> deselect the primary authorized signatory check box.
Step 9 : Select the newly added authorized signatory as primary authorized signatory 

Note: Older mobile number and email ID will be pre fetched by the system. Please ensure to change to mobile number and email ID to which you want to add.

Step 10 : Go to verification tab and submit

Note: For company/LLP DSC will be allowed. For EVC submission, OTP will come on newly added email ID/ mobile number. 

How to change email ID and mobile number on Income tax e-filing portal

However, whenever the taxpayer changes the Mobile Number or email ID in their Profile, the process will be repeated to ensure that the particulars provided are correct.

Other important points related to email ID and mobile number on e filing portal

• One mobile number or email ID can be used for a maximum of 10 user accounts as the Primary Contact- Mobile Number and Email ID in e-Filing. This is to ensure that family members (not exceeding 10 separate users) not having personal email or mobile can be covered under a common email or mobile, but in general taxpayers should have their own unique email ID and Mobile registered with the Department.
• The taxpayer can enter any other persons email or mobile number in addition as a Secondary Contact (without any restriction on the number of user accounts linked as a Secondary Contact). Using Profile Settings > My Profile the taxpayer can select to include the Secondary Contact to also receive emails, alerts etc.
• Include the emails and SMS from the Income tax Department in the safe list or white list to
  prevent the communications from the Department from being blocked or rejected or sent to
  Spam folder.
• As a best practice, please update and authenticate the current contact and address details
  under Profile Settings > My Profile after login to e Filing portal.

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