Infosys has released instructions for troubleshooting the error When Using DSC

The Steps to troubleshoot the problem When Using Digital Signature Certificate have been given by Infosys (DSC).

You may receive problems such as “Your Certifying Authority (CA) is not trusted” when attempting to register a Digital Signature Certificate (DSC) or submit a form with a signature on it. “Please select a reputable CA”.“There is already a User Id associated with this Digital Certificate.” “Your certificate has been cancelled,” “Your licence has been revoked.” says the message.

To troubleshoot the error, you must go through three stages.

Open Internet Explorer to utilise a trustworthy Certifying Authority (CA). Select the Tools > Internet Options command in Internet Explorer. The Options dialogue box appears. Navigate to the Content tab. Click the Certificates button in the Certificates section. The Certificates dialogue box appears. The dialogue box displays a list of the certificates that are currently installed on the computer. To open the certificate, select the correct certificate and click the View option.

Check the Issued by and Valid from and to details under the Certificate Information section. The DSC must be issued by a reputable CA, and the dates must correspond to the DSC validation.

If your current DSC was not issued by a reputable CA, obtain a new DSC from the CA.

If the certificate was issued by a trusted CA but you still receive an error for not utilising a trusted CA, then in the Certificates dialogue box, click the Certification Path tab. Examine the Certificate path and Certificate status sections for more information. If the trust chain is not listed under the Certification Path section, contact the CA.

Whether the parent and child CAs match but you still get the problem of not utilising a trusted CA, check to see if the sub CA or parent CA has altered its root certificate. If the CA’s root certificate has changed, the new root certificate must be deployed in the MCA server.

To Read More Details Download PDF Given Below :