Job Opportunity for B.Com at JP Morgan

Overview:

JPMC is hiring an experienced Transaction Specialist II at their Bengaluru location. This position is responsible to enhance the customer experience through researching and resolving Chase ATM related customer claims, ATM deposit processing cash outages, ATM deposit processing diverted items, and payment exceptions. It requires to research and take decision on a customer claim whether to confirm or reverse the temporary credit given to the customer. It requires strong analytics and decision making skills as we need to identify & report fraudulent activities and also analyze ATM Exception trends; which helps the bank to reduce the losses.

The complete details of this job are as follows:

What will you be doing:

Responsible for checking ATM G/L outages & make necessary adjustment by contacting with clearing partners (Branch & Vendor).

Responsible for risk management with settlements as need to research and take decision on customer claims

Eye for detail is required as need to work on high dollar value claims

Responsible for analyzing and resolving exceptions and out of balance conditions of Chase ATMs

Ability to work on multiple applications & understand the transaction details and derive meaningful information

Review and take decision on ATM check deposits claims according to bank guidelines

Research on the ATM Payment Process exceptions according to bank guidelines

Research and report Fraud trends by doing detailed research on customer account as well as verification of ATM deposits

Ability to prioritize the work on aging requests as per Reg-E, & Reg-C guidelines provided by Federal Government

Analyze cases and apply resolutions methods as per SOP guidelines

Assist co-workers with job assignments as needed

Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader

Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time

Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency

Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement

Complete the assigned trainings in time.

Qualifications for this Job:

Graduate in Commerce (Preferred) or Graduate in any stream with 0-2 Years of experience

Understanding of Exception Research & Accounting Knowledge

Good Oral & written communication skills

Strong Decision making, Analytical and Prioritization Skills

Adaptable to change

Attention to detail

Ability to work as a team

To Apply for this Job, Visit official Website

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