Job Opportunity for Graduates at Gartner

Overview:

Gartner is hiring an experienced Assoc Svcs Business Analyst (CNR) at their Gurgaon location. This opportunity is for CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of Global Strategy & Operations (GS&O) group at Gartner.  The CNR Centre of Excellence supports Gartner’s Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients. The role also involves driving efficiency & effectiveness of overall program.

As a member of this team, you will have the opportunity to work directly with Gartner’s service delivery group (especially the Client Success Partners) and Content Compliance Team. You will review client’s marketing collateral to ensure its compliance with Gartner’s content compliance policy, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it. This is very essential for the business, as it is the only touch point which allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Evaluate Marketing Collaterals from Gartner clients to o Ensure they are following Gartner Content Compliance policy.
• Provide guidance to client to improve the content quality of the material
• Ensuring 100% adherence to SLAs on client facing deliverables
• Support clients in faster promo approval by getting on client calls where the clients have questions on the edits provided by the promo review associates
• Address client queries related to policy guidelines for promo campaign creation through client calls
• Collaborate with Client Success team to enhance client experience by providing quality reviews to client
• Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
• Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations.

What you’ll need:

• Graduate having 0-4 years of work experience
• An excellent command on written English and can write succinct messaging to ensure clients understand the review comments/feedback
• Strong aptitude for qualitative and quantitative research and analysis
• Excellent oral and written communications skills, and proficiency in English
• Exposure to digital content review/ content management would be a plus
• A keen eye for detail while reviewing client’s collateral
• Strong orientation towards process and operational excellence
• Strong cross-functional collaboration skills
• Strong Microsoft Office expertise – Excel, PowerPoint
• Enjoys working in a collaborative and high performing team environment and keen to accelerate learning curve
• Detail-oriented with high personal standard for quality and accuracy
• Skillful in managing expectations of varying stakeholders (internal & external)
• Quick Learner, Process- driven

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