Job Vacancy for B.Tech, MBA Graduates at PhonePe

Overview:

PhonePe is hiring an experienced Operations Analyst – Ad Ops (Fixed Term Contract) at their Bangalore location. They are looking for an Ad Operations Analyst to support the management of the day-to-day business. The Core responsibility of the role will be to work with team members to audit, identify quality problems, and improve operational processes. Write, maintain, and disseminate quality manuals and other documentation. Investigate and diagnose quality complaints, track down components, and recommend corrective actions, and ensuring smooth daily operations.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Able to define and execute the Process for the areas under your ownership

Should have a sound understanding of requirements gathering to take any certain campaigns live

Help develop an effective Quality Assessment framework, tuned to the specific needs of our customers and organization

Conduct/manage campaign audits for vendors and in-house offers before it goes live

Develop and maintain deep knowledge of all PhonePe offer products and features

Create and update process documentation (quality-related); proactively identify such needs

Identify special audit needs on a monthly basis, create audit plan, execute, and share findings with a mitigation plan

Help improve/update the Quality Assessment SOP

Master the Quality Management System, manage quality-related reporting

Conduct/participate in calibration sessions and help ensure alignment across all team members.

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Eligibility:

Have worked earlier in designing/execution of a campaign requirement

Detail oriented with the capacity to organize and prioritize among multiple projects

Loves to work with data; can analyse trends/deviations, derives meaningful insights and effective plans

Enjoys the process of auditing and can easily simplify the findings for team members

Exceptional commitment towards customer experience/ Business operation

Should have a well-developed capacity to embrace change with consistent positivity and an appropriate sense of urgency

Keeps him/herself informed about new developments, methods, and techniques related to the Quality domain

Excellent communication Skills

BTech or MBA Degree preferred; equivalent experience can be considered

Minimum 2-4 years’ overall experience in Ad operations. Experience in training (process and/or soft skills) will be a plus.

Experience in client/vendor management will be a plus

To Apply for this Job, Visit Official Website

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