Mastercard Hiring Graduates, Postgraduates: Check More Details

Overview:

MasterCard is hiring an experienced Associate Specialist, Product Operations at their Ravipuram location. The Associate, Product Operations will join a team of specialists who plays a vital role in the implementation and supporting of the Originating Institutions (OI) for Cross-Border Payment Services. The successful candidate will be responsible for all aspects of XBS configurations post the technical integration till the commercial launch and supports several types of expansion programs of the Originating Institutions subsequently. This role also project manage the configuration tasks by other internal teams in order to seamlessly complete all end to end configurations.

The complete details of this job are as follows:

What will you be doing:

Ensuring the configurations of the new Originating Institutions are performed accurately within the prescribed SLA. Attention to details is a critical attribute of the individual to ensure error free process.

Effectively collaborate with wider cross functional teams that supports cross border business in order to achieve the overall implementation expectation.

Effective tracking of OI onboarding pipelines and regular follow ups for the pending details or confirmations from Sales teams /OIs for successfully completing the configuration.

Proactively highlight the anomalies if any with the configuration data provided and diligently follow up to obtain all the desired details for the onboarding.

Provide support for all the user acceptance testing related to any new functionality that are directly or indirectly linked to the Configuration.

Activating new corridors, additional products/channels, pricing changes, new branch additions , demographic changes etc for the existing OIs.

Collaborate with key stakeholders such as the regional product delivery, Customer Implementation and product management teams on the configuration related requirements.

Maintain record keeping of all the configuration requests for addressing any future queries

Collaborate and support other teams such as Customer Support teams in providing required details from the systems pertaining to an OI in order to resolve an issue raised by the OI.

Provide different metrics time to time required by product management teams relating to the OI portfolio, Pipelines etc

Contribute to the continuous process improvements for providing better service experience to internal and external customer through the process improvements.

Undertake any other specific projects assigned by the line manager and support other miscellaneous activities endorsed by line manager.

Qualifications for this Job:

A bachelor or Master’s Degree with minimum of 5 years experience in the financial services Industry and prior experience in Cross-Border payments is strongly preferred

Self-starter and quick learner with ability to work independently

Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios

Ability to work with ambiguity and manage complex Implementation projects; successfully manage multiple responsibilities and tasks

Willingness to dive deep and learn about our technology, system structure, and rules

Strong analytical and problem-solving skills

Strong data and financial analysis skills and experience

Superior communications and interpersonal skills

Strong project management skills – strong organization and task management is expected

Strong collaborator, ability to work cross-functionally

Willingness to be flexible to work in different shifts and if required re-locate to a different Mastercard location .

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