Process & Solution Key User Vacancy at Volvo

Overview:

Volvo is hiring an experienced Process & Solution Key User (AP) at their Bangalore location. The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants. The Process & Solution Key User will support the end users and support the full utilization of process and solutions.

The complete details of this job are as follows:

What will you be doing:

Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities

Analyze business issues and business requests from a process and solution perspective before initiating a formal change request

Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader

Participate in acceptance tests (process and solution)

Approve/Reject user acceptance test (i.e. new solution releases)

Identify root cause to define process and solution improvement area and propose solution or escalate

Review and accept process/solution development and improvement proposals

Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)

Address IT end user questions and act as single point of escalation to the ITS support

Accept escalation of process / IT solution maintenance and support issues and development and improvement proposals on behalf of the end user

Register a change request

Communicate and anchor process/solution improvement proposals

Support implementation of standard process/es and solution(s)

Support the definition of process measurement/s

Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader

Perform process training and give support to end users

Perform SAP trainings for end users

Represent the users in user groups/reference groups or similar forums

Qualifications for this Job:

SAP, Excel – fully proficient

Very good knowledge of tools used in the specific area

Minimum 3 years of professional experience gained in accounting area

High level of business process knowledge

Good understanding of related processes and solutions

Good understanding of process interfaces to other processes

Basic knowledge about process methods and tools

Good communication skills

End to end process knowledge

Effective communication

Partner and customer focus

Teamwork and cooperation

Continuous improvement/action oriented

Cross-border collaboration

To apply for this job, Click here

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.