Post Names and Vacancies for SBI recruitment 2023:

As given in the official notification of State Bank of India. Applications are from eligible candidates for the posts of Vice President, Program Manager, Manager Quality and Training, and Command Centre Manager. There are a total of 09 vacancies for the given post.

Age Limit for SBI recruitment 2023:

As given in the official notification of SBI Recruitment 2023, the age limit is given below-

For Vice President:

The age of the candidate shall be below 50 years.

For Program Manager:

The age of the candidate shall be below 35 years.

For Manager and Command Centre Manager:

The age of the candidate shall be below 40 years.

Qualification for SBI recruitment 2023:

As given in the official notification of SBI recruitment 2023, the qualification is given below-

For Vice President and Program Manager:

The candidate should have graduated with B.C.A./B. Sc. (Computer Science)/B. Tech. (Computer Science / Information Technology) from Government recognized University or Institution

OR

Any Graduate (Regular) with (A full-time) PG Degree or Diploma in Computer Science or Information Technology

For Manager and Command Centre Manager:

The candidate should have (Regular) graduation degree is mandatory from a recognized university (Graduation or post-graduation degree in a technical field preferred but not mandatory)

Experience for SBI recruitment 2023:

As given in the official notification of SBI recruitment 2023, the Experience is given below-

For Vice President:

The candidate should have a Post Qualification Experience of a Minimum 7 years with at least 3-5 years of experience in running the Contact Centre/BPO domain (preferably the Contact Centre of Any Bank)

The candidate should have Deep knowledge of Contact Centre fundamentals, Service Excellence & Client Management

The candidate should have Experience in running Digital transformation/Change management projects in the BPO domain (Preferred)

The candidate should have Excellent communication skills

The candidate should have Strong team management skills

For Program Manager:

The candidate should have Post Qualification experience of minimum of 5 yrs. with at least 2 yrs. experience as Program Manager across Customer service BPO or in captive BPO centers in designing Contact Centre related journeys including end-to-end digital journeys

The candidate should have Experience in managing projects for customer journeys, designing customer journeys, driving cross-functional interactions with business, and IT teams to deliver new journeys

The candidate should have an understanding of basic technology workflows, and the ability to design business requirement documents and work with teams in an agile manner

The candidate should have Experienced in understanding process gaps, identifying/designing new initiatives, and tracking progress against the KPIs

For Manager:

The candidate should have Post Qualification experience of a minimum of 5 yrs with at least 2 yrs. experience in managing Customer service BPO domain or in captive centres of BPO

The candidate should have Strong experience in training or quality control with BPO/Contact Centre

The candidate should have Strong experience in designing customer-oriented scripts and driving training and adherence to scripts with strong Quality Control etc.

The candidate should have Excellent communication skills, both written and verbal to manage domestic, and international customer communications (English and Hindi languages), Strong team management skills

For Command Centre Manager:

The candidate should have Post Qualification experience of a minimum of 5 years with at least 2 yrs. experience in managing Customer service BPO domain or in captive BPO

The candidate should have Experience in Mathematical and Statistical modelling

The candidate should have Experience in developing and maintaining comprehensive forecasting models, using regression analysis, Time series forecasting knowledge

The candidate should have Deep knowledge of Contact Centre fundamentals, and key performance metrics on both inbound and outbound Contact Centre

The candidate should have Experience in reading and processing multiple data points and MIS

The candidate should have Experience in data analysis and designing and managing dashboards with the vendors

The candidate should have First-hand experience in driving decision-making based on data-driven insights, identifying issues, conducting detailed RCA, and coordinating for resolution of the issues

The candidate should have Managed strong MIS / development of a new Management Information System (MIS)

The candidate should have Strong team management skills

Selection Procedure for SBI recruitment 2023:

As given in the official notification of SBI recruitment 2023, the candidates will be selected based on interviews. All the details will be intimated through email.

1. Interview: The interview will carry 100 marks. The qualifying marks in the interview will be decided by Bank. No correspondence will be entertained in this regard.

2. CTC:  Negotiation

3. Merit List: The merit list for selection will be prepared in descending order based on scores obtained in the interview only. In case, more than one candidate scores the cut-off marks (common marks at the cut-off point), such candidates will be ranked according to their age in descending order, in merit.

How to Apply for SBI recruitment 2023:

As per the SBI Recruitment 2023 Notification, eligible candidates can apply online through the official website of SBI. Candidates have to pay Rs. 750 as the application fee. ST/SC/PwBD are exempted from payment of a fee. The last date for submitting the application fee is 24th February 2023.

Date Extension for SBI recruitment 2023:

As per the SBI Recruitment 2023 Notification, the last date has been extended till 24.02.2023.

To Read the Official Notification, Click Here