Senior Service Associate – Payroll Vacancy at IBM

Overview:

IBM is hiring an experienced Senior Service Associate – Payroll at their Bangalore location. As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.

The complete details of this job are as follows:

Roles and Responsibilities:

• Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
• Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
• Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)
• Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
• Monitor execution of compliance activities if required
• Perform any activities related to electronic payslips handling
• Communicate any risks to payroll process or deadlines in accordance with escalation paths
• Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
• Report the status of payroll cycle in a timely and accurate manner
• Support year end processes or any other country specific processes not related to monthly payroll cycle
• Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels.

Required Technical and Professional Expertise:

• 2-3 years’ experience in payroll operations for any International IT / ITES Company
• Good communication skills in English both oral & written
• Strong knowledge of MS Excel and MS Word
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise:

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Enhance technical skills by attending educational workshops, reviewing publications etc.

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