Graduate Vacancy at PhonePe

Overview:

Phonepe is hiring an experienced Advisor, ABT at their Bangalore location. As a specialist, your primary responsibility will entail solving problems that our customers encounter through the insurance purchase journey and you will continuously look for outstanding and exciting ways to improve their experience.  In this role, you will provide support to ensure that customers are addressed about any queries for the insurance products & have seamless purchase experience. You will play a crucial role in understanding the voice of the customer and help us by flagging key experience drivers for larger impact.

The complete details of this job are as follows:

Roles and Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe’s insurance and transaction-related queries and convert queries into business.
• Ability to flex between phone & data channels
• Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind.
• Achieve month-on-month input and output matrix as assigned by the supervisors.
• Follow specified process guidelines to bring about a resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage and educate customers so they’re able to leverage PhonePe to the fullest

Eligibility Criteria:

• Have excellent written and verbal communication in English & Hindi
• 0 – 2 years of work experience in insurance advisory/sales roles
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Graduation (10+2+3) is Mandatory
• Multilingual skills (spoken + written) in South Indian languages are preferred
• Comfortable in working in shift and roster as per requirement.

Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Mobile and broadband Reimbursements, Salary Advance Policy

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