Since Implementation, GST Network improved over last 5 years: Report

According to a report by the Economic Advisory Council to the Prime Minister (EAC-PM), the GST Network, the IT backbone for the indirect tax regime, has improved in performance over the last five years. It was suggested that ChatGPT-type language-capable software be used to improve chatbot GITA’s responses.

The research by EAC-PM member Sanjeev Sanyal and Pankaj Dikshit, CTO of Government e-Marketplace (GeM), examined numerous aspects, including assessee compliance, and concluded that GSTN is now more resilient.

According to an OECD analysis, 76% of taxpayers completed their reports on time by the end of December 2022, but the article stated that there was room for additional improvement, as VAT or GST compliance in 44 countries was in the neighbourhood of 86%.

“Is it possible that the system would benefit from some specific simplification in the process or a ‘nudge’?” it inquired.

Almost every parameter appears to have improved in performance. For example, compared to more than 20 lakh calls or queries in the first quarter of the GST launch, there are currently only 2 lakh.

Despite the fact that the taxable base has grown three and a half times from roughly 38 lakh when GST was adopted in July 2017 to over 1. 4 crore by the end of December 2022. As a result, the average complaint rate has dropped from more than 2.37 lakh in the first quarter of 2018 to roughly 17,000 in the fourth quarter of 2022.