Vacancy for Experienced Customer Grievance Officer  at Airtel

Overview:

Airtel is hiring an experienced Customer Grievance Officer at their Gurgaon location.

The complete details of this job are as follows:

What will you be doing:

Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines

Responsible for one or more districts and will visit the designated locations in each district for defined duration

Will take care of operations activities in assigned geography

Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM.

CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.

CGO should have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.

CGO should contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.

CGO should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.

CGO should promote and market the new and existing products and services introduced by the bank.

CGO should follow all banking polices as determined by the board of directors or owners of the bank.

Qualifications for this Job:

Demonstrate a positive attitude, adaptability, flexibility and punctuality.

Excellent communication and customer handling skills.

Ability to handle customer grievances.

Honestly and reliability

Highly professional and positive attitude towards the job and should have ability to deliver best customer services.

Patience to work in pressure

Ability to adapt changes and multi- tasking is a must.

Highly persuasive and can assert one’s self in dealing with various types of people. Can handle pressure, stretched targets and deadlines.

Rapport- builder:- can confidently approach and deal with customers at all levels

Working knowledge of MS Office applications

To Apply for this Job, Visit official Website

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.