Vacancy for Graduates at American Express

Overview:

American Express is hiring an experienced MI Analyst at their Gurgaon location. The MI analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. He/she ensures that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads.

The complete details of this job are as follows:

What will you be doing:

Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation

Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.

Makes effective recommendations to product end users regarding which reports best correspond to the client’s requirements and needs

Analyze reports and identify trends and their client impact

Coordinates production of Business Intelligence (BI) reviews, presentations, reports and scorecards

Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement

Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects

Create formatting and recommendations for hierarchy based reports

Establish new and current local region reporting

Lead global data projects

Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping

Oversight of the delivered recommendations to support BI initiatives

Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting

Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments

Maintain expected productivity and customer satisfaction goals.

Qualifications for this Job:

Need go-getters who are energetic, curious and creative

Bachelor’s degree with 3+ years of work experience where course work could include (either): statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with master’s degree preferred

Candidates with prior knowledge and experience of working on travel data\industry will be preferred

Strong organization, analytical and problem solving skills

Expert in MS Office Suite, specifically Excel and Access. SQL knowledge will be a plus

Good knowledge in data visualization solutions including Tableau will be preferred

Strong communication & interpersonal skills, listening ability and written presentation skills

Highly client-focused with the ability to demonstrate attention to detail and focus on quality

Ability to develop and execute strategies to improve the customer experience

Team player, Flexibility/ability to adapt in a dynamic environment and committed to organization goals

Willingness to work flexible hours, including those needed to support customers in other regions.

Excellent time management skills required – including ability to set priorities and work in a fast paced, multi-project environment

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