Wipro Hiring Graduates: Check Post Details

Overview:

Wipro is hiring an experienced Associate Analyst at their Mumbai location. You will review and assessment of incoming customer complaints in line with detailed procedures and handling guides.

The complete details of this job are as follows:

Roles and Responsibilities:

• The highest level of attention to detail is necessary, with the vision and ability to look beyond “black and white” and identify “grey areas” of isolated, and individual cases; assessing detailed and complex cases and make judgments on the appropriate action to take.
• Adherence to, and achievement of, individual and departmental Service Levels, Objectives and Quality Standards
• Take ownership for keeping up to date with internal procedural changes and policy updates, ability to deal well with change.
• Participate constructively in case reviews, meetings and training sessions.

• Communicate key trends and processing difficulties to your Team Leader or relevant manager
• Ensure adherence to Regulatory and Operational objectives
• Ensure Final Decision Letters (FRL’s) issued inaccordance to handling guides.

Qualifications:

• Graduates

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