Vistara Invite Graduate for Sr. Executive Post

Overview:

Vistara is hiring an experienced Sr. Executive – Customer Relations at their Gurgaon location. The Customer Relations team handles customer’s queries, feedbacks and complaints. The role entails receiving customer’s email/ social media posts and resolving the customer’s issue appropriately. This may involve investigation from other departments and inter departmental coordination. The holder of this position needs to apply customer centric approach with the product and process knowledge to resolve the customer’s issue within the stipulated timelines. The average first response time and time taken to resolve the cases are the key performance metrics along with qualitative aspect. He/ She is expected to have good English writing and comprehension skills.

The complete details of this job are as follows:

What will you be doing:

Handling customer relation emails for resolving disputes

Managing Social Media brand handles for responding to customer queries and issues

Coordinating with inter departments for investigation and information

Maintaining MIS for the cases resolved

Qualifications for this Job:

Excellent Written and Verbal Communication Skills

Knowledge of Aviation

Familiar with social media platforms- Facebook, Twitter, Instagram, etc

Work Experience:-Minimum 1-4 years of work experience

Qualification:-Graduate from a recognized university

To Apply for this Job, Visit official Website

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