Graduates Vacancy at Barclays

Overview

Barclays is hiring an experienced Process Advisor at their Delhi location. You will effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues and ensure the quality of output and accuracy of information is maintained.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules

May have the authority to release and verify funds across a variety of systems used by the department.

Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary

Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas

Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer

Adhere to organizational wide information security policies and procedures. Assist Team Manager /Process Expert in administration of the section, including organising workflow, queue management and query resolution

Eligibility:

Minimum B2 12 English Language Fluency(CEF)

Graduation is minimum

Flexibility in hours of work and ability to work changing shifts patterns

Experience of working in a customer facing service environment

To apply for this job, visit the official website

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