Job Update: Graduates Vacancy at Razorpay

Overview:

Razorpay is hiring an experienced Junior Analyst – CS Ops at their Bangalore location. You will resolve Merchant tickets over Freshdesk and calling the merchant. Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets.

The complete details of this job are as follows:

Roles and Responsibilities

• Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
• Follow communication procedures and guidelines
• Go the extra mile to engage customers and keep them happy
• Collect and pass feedback to the respective stakeholders bring in impactful solutions
• You will be able to interact with some of the largest new age businesses in the country.

Mandatory Qualifications:

• Minimum qualification – Bachelor’s Degree
• Minimum of 1 years of experience, preferably in the fintech or banking domain.
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Strong proficiency in handling both chat and voice processes.
• Excellent communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best practices in fintech or banking.

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.