Analyst – Collections Vacancy at Deloitte

Overview:

Deloitte is hiring an experienced Analyst-Collections-GFS at their Hyderabad location. You will be responsible for daily activity — Working on customer queries: To work on all accounts receivable queries received from internal and external clients each day promptly, professionally and efficiently.

The complete details of this job are as follows:

Roles and Responsibilities:

• Contact client via phone, email and make sure the collection queries are resolved on time.
• Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
• Identify delinquent accounts, take appropriate action, and record notes in the system
• Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
• Monitor customer account details for non-payment, delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
• Communication: Should be able to communicate effectively with customers, peers and senior team members and client service teams.
• Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst.

Eligibility Criteria:

Qualification:

• B.com
• Minimum one – two years of relevant experience in collections
• Basic knowledge of Accounts Receivable function and its importance
• Should be able to work with numbers.
• Effective completion of typing test with 35–40 words per minute minimum
• Working knowledge of SAP would be an added advantage
• Good Knowledge of MS Office tools including email skills
• Good understanding of quality aspects (TAT, accuracy, and audit)
• Should have a positive attitude.

Key Compliances:

• Good oral and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Team player
• Sense of urgency
• Customer service Skill
• Basic knowledge of Excel

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