Graduate Vacancy at Bayer

Overview:

Bayer is hiring an experienced Coordinator – Customer Operations at their Thane, Maharashtra location. You will ensure seamless & efficient execution of the O2B operations including resolution of customer requests. Focus on adapting new processes and technology to deliver best-in-class services and enable business targets achievement.

The complete details of this job are as follows:

Roles and Responsibilities:

Order management

• Receive orders via MOE/ e-mail.
• Create /change orders received from CI via Chatter
• Initiate approval requests/ workflows to overcome various blocks (pricing, credit set up in system)

Order fulfillment, Sales Returns, and Billing

• Execute and monitor transactions to enable delivery of product and billing.
• Submit details in workflows for sales return.
• Create return orders and issue CNs.
• Help resolve queries related to order/invoices.

Inter-Party Transfers:

• Execute transactional reconciliation for dealer-to-dealer transfer.
• Complete order creation and delivery transactions in SAP
• Execute all non-immediately resolvable customer requests.
• Provide assistance with resolving any customer requests relayed by CI (e.g., order changes, etc.), engaging other internal functions as needed (e.g., Credit Management, Planning
• Execute transactions associated.
• with complaints/ queries related to order invoices and returns, including investigating and resolving requests in the system.

Others

• Ensure compliance throughout processes.

Key Working Relation:

• Planning Team
• Finance Team
• Customer Service teams
• Distribution team
• Import Export Team
• IT team
• Performance Management & SC Excellence teams
• Commercial team

What will you Need:

• Any graduate
• 2+ years of operational experience in Customer Services, Supply Chain preferred.
• Key skills: customer focus, results orientation, collaboration, agility
• Knowledge of SAP SD module and MS Office is a must.
• Good communication skills
• Good in English and regional language

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