BA, BS, B.Com Graduates Vacancy at Paypal

Overview:

Paypal is hiring an experienced Customer Solutions Agent at their Bangalore location. As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

The complete details of this job are as follows:

Roles and Responsibilities:

• Answer phone calls and emails from customers and work to resolve their queries in real-time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
• Proactively recommend and educate the customer about the features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
• Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:

• Customer Focus
• Listening
• Problem Solving
• Composure
• Drive for Results
• Functional / Technical Skills
• Ethics and Values
• Integrity and Trust

What you need to bring:

• 1+ years of International Email/Chat/Voice Process experience.
• BA/ BS / BCom degree or educational equivalent
• Strong working knowledge of external systems, PC-based internet, and software applications (Internet, Microsoft Office – Outlook, Word, Excel)
• Strong written (email) communication utilizing proper grammar and punctuation.
• Ability to work independently while making sound business decisions on case information.
• Well-developed sense of urgency and follow-through
• Ability to multitask multiple systems, screens, and tasks during customer contacts.
• Time Management and Adherence to schedules
• Ability to learn and adapt to new software technologies.
• Willingness to work hard and have fun doing it!

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.