DBS Hiring Commerce Graduates: Check Post Details

Overview:

DBS is hiring an experienced Customer Service Officer at their Faridabad location. You will execute all aspects related to branch operations in a timely and effective manner, ensure effective customer service, and achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
• Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.

Experience:

• 2-4 years Banking Experience

Education / Preferred Qualifications :

• Graduate preferably Banking/Commerce
• Core Competencies
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.

Responsible

• Ability to meet deadlines.

Knowledge about internal/external regulations.

• Technical Competencies
• Good Computer Knowledge
• Work Relationship
• Team player
• Self-motivated and takes initiative

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