DBS Hiring Commerce Graduates: Check Post Details
Overview:
DBS is hiring an experienced Customer Service Officer at their Faridabad location. You will execute all aspects related to branch operations in a timely and effective manner, ensure effective customer service, and achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
The complete details of this job are as follows:
Roles and Responsibilities:
The Ideal Candidate should be able to:
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
- Support the branch operations officer in book-keeping and maintenance of documents.
Job Duties & Responsibilities
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.
Experience:
- 2-4 years Banking Experience
Education / Preferred Qualifications :
- Graduate preferably Banking/Commerce
- Core Competencies
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
Responsible
- Ability to meet deadlines.
Knowledge about internal/external regulations.
- Technical Competencies
- Good Computer Knowledge
- Work Relationship
- Team player
- Self-motivated and takes initiative
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.
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