Eaton Hiring Diploma, B.E. in Electrical and Electronics: Check More Details

Overview:

Eaton is hiring eligible and interested applicants for the post of Sr Manager – Digital Services at their Bangalore, India, location.

To complete details for this job are as follows.

Roles and Responsibilities:

• Ensuring customer satisfaction by providing timely services for MDC / Racks / DCIM / Digitalization and building service capabilities by training team members.
• Overall responsibility for Digital product services across India. Managing the Service Operation for Digital/MDC/Racks/DCIM/Any associated monitoring Software products PAN India. Focusing on improving RT & TAT.
• Recruiting, training and nurturing ASP network for timely delivery of service to customer
• Working closely with sales management team for spares planning and distribution.
• Be responsible & accountable for customer satisfaction.
• Technical resolution of issues & providing explanation of root cause analysis, assurance to customers regarding products & services.
• Drive and enforce Eaton policies. Act appropriately to ensure that employees are treated fairly; guide discipline/performance management process as necessary
• Providing technical support to all the Digital ASPs & FSE, Customers.
• Supporting ASP technical team & ASP Service Manager in trouble shooting of escalated Break down calls.
• Providing training to Eaton Services, ASP Engineers & their Technical Managers.
• Failure analysis in co-ordination with engineering team which includes site visit, site inspection, understanding problems, investigation, co-ordination with engineering team for analysis, implementation of modifications.
• Managing Technical Support for Spare Approvals.
• Presales Support to Sales team.
• Managing the FSR Collections from ASPs against the spare consumed for break down calls.
• Practice and drive leadership behavior which includes grooming and nurturing his direct reportee’s and team.
• Sound Knowledge on the Installation & commisioning, of all Digital Products of Eaton offering .
• Build Goodnetwork with System intigrators on Installations of any Digital/MDC/Racks/DCIMs etc.
• Have to be good learner,self starter & adapt to new product & technology.”

Qualifications:

• Diploma / B.E. in Electrical & Electronics
• 8+ years

Skills:

• Technical knowledge of Digital solutions products like DCIM/ Battery monitoring/ Remote monitoring & Management/ Mini Data Center products etc
• Negotiations Skills, Communication skills, Good knowledge on MS Office – PPT, Excell, word etc.

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