Flipkart Hiring MBA, B.Tech, B.E

Overview:

Flipkart is recruiting candidates for the post of Assistant Manager at their Bangalore location. Candidates are advised to check their eligibility criteria before they apply for this post. Eligible and desirous candidates who fulfils the eligibility criteria then apply through Official Website of Flipkart. Interested candidates are first required to visit the flipkart website and click on career option and then complete the application and submit your application.

The selected candidates job will be work to confirm employee schedules and ensure new employee hires understand their roles and duties.

Check out more details for this job which is mentioned below.

Roles and Responsibility:

Analysis Skills – Exceptional analytical and problem solving skills. Should be able to analyze business problems faced by the customer and suggest solutions for the problem. Ability to go into details, and extract very specific details regarding functional requirements.

Process Setup and Engineering: Lead Process Excellence Initiatives on certain L0/L1 metrics and designing new processes and re engineer existing ones at journey node / Business Unit level with the relevant design leads

Identify leak points and work on building systemic solutions: Test & re-test points of failure for scale-up. Build systemic interventions and solutions with the team to arrest the gaps

Be the first point of contact for any Engineering issues impacting customer / contact centre experience

Work with various teams within the FK Engineering Ecosystem and Customer Experience teams to interpret customer issues reported at a technical level

Help CX Teams resolve technical issues and roadblocks they encounter with engineering issues reported by working in tandem with Engg. and Product teams.

Be an expert on technological trends and automation, technical capabilities; partner with CX teams for identifying key issues reported.

Manage key metrics (Q2R, Breach etc.) reported due to these issues and work on having roadmaps defined in having the same reducted.

Manage customer experience metrics viz. IPU (Incidents per Unit), RR Yes % (Resolution Rate) for optimization and efficiency

Must be a go getter hustler and problem solver; Attention to detail and can work on strict timelines ; Can juggle between tasks without losing sight of the highest priority items.

Eligibility Criteria:

Qualification: Candidates should possesses MBA, B.E.(B.Tech) Graduate with a recognized University in India.

Experience: Must have 3 to 5 Years of experience from relavant field.

Skills: Technical Acumen, Program Management, Process Designing and Automation, Analytical Skills, Advanced Excel and Basic Understanding of Technical Stacks and SDLC.

To Apply for this Job, Visit Official Website

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