Graduate Vacancy at Kotak

Overview:

Kotak is hiring an experienced CEC Officer – Inbound – Retail Liabilities-Customer Experience Center-Contact Centre Inbound at their Thane location. You will Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer’s satisfaction.

The complete details of this job are as follows:

Roles and Responsibilities:

• To identify and convert the opportunities for cross selling (banking product) on customer’s call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

• Graduate.
• Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage.
• Fresher’s can also apply
• Excellent communication skills – Verbal & Written
• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
• Flexible to get scattered 8 Week Offs in a month with 9hours shift.
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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