Job Opportunity for Graduates, Postgraduates at DBS

Overview:

DBS is hiring an experienced Customer Service Executive – DC at their Chennai location. You will provide one-stop customer service for all communications received from multiple channels – Phone, Email and LiveChat.

The complete details of this job are as follows:

Roles and Responsibilities:

• Handle queries for DBS India Current account customers (Inbound & Outbound).
• Kept abreast of all activities and new products being launched by Bank.
• Address and resolve queries raised by customer through various channels.
• Basic troubleshooting of issues notified by customers and highlight it to relevant team for resolution.
• Document all queries in banking system for future reference / tracking.
• To complete & meet all customers’ requests within risk, compliance, and quality standards on time.
• To consistently adhere and meet contact centre set targets (KPIs) without compromising quality of service delivery.
• To adhere to professional standards of behaviour & conduct in dealing with customers & employees

Job Duties & Responsibilities

• To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
• To understand customer’s needs and provide solution / attention to them
• To fulfil customer requests, ensuring total customer satisfaction
• To demonstrate strong work commitment and work ethic
• To solicit customer feedback
• To adhere to schedule of work & be available for deployment at short notice when on standby
• Open to work shifts across Monday to Sunday (it is not 24/7).

Required Experience

• Minimum 3- 5 years of Banking experience.
• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
• Excellent Communication skills, good writing skills
• Willingness to learn new product

Education / Preferred Qualifications

• Graduate / Post Graduate

Technical Competencies

• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage

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