Job Update: Customer Experience Executive Vacancy at Slice

Overview:

Slice is hiring an experienced Customer Experience Executive/Senior Customer Experience Executive at their Bangalore location. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams

Qualifications:

What you will need 

• Experience of minimum 6 -12 months in a Customer Support role
• Familiarity with the FinTech industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling difficult clients, tough cases.

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