M.Tech, MSc, MCA, BCA+MCA,B.Tech Vacancy at Infosys

Overview:

Infosys is hiring an experienced Major Incident and Problem Manager at their Bangalore location.

The complete details of this job are as follows:

Roles and Responsibilities:

• The management of all Major Incidents (Priority 1 & 2) and Problems during office hours and on a shift basis for out of hours forms a key part of the role, with the collation and production of MIR’s to the business in agreed timescale.
• The primary responsibility will also be to ensure that root-cause is established for all major incidents and that a formal RCA is published within agreed SLAs. In addition, the current Major Incident and Problem management processes should be reviewed, improved, and where agreed with the IT Operations manager, improvements implemented.
• Implementation will include documentation and mentoring of all IT stakeholders. Close collaboration with different process managers as and when needed for CSI activities. Consultant should be ready to work in different shifts (US, EMEA ,APAC shifts etc.)
• Service operations experience, with Hands-On experience of Managing Major incidents management and Problems in a multi-vendor setup across geography.
• ITIL Foundation/Expert certification
• Excellent communication and organization skills, Business Analysis and Presentation Skills
• Proven track record in Major Incident Management and General SIAM ( Service Integration And Management )Functions.
• Multitasking and taking leads in initiatives for process improvement.
• Conversant with Spoken and Written English and global exposure to a multi-cultural organization structure

Technical and Professional Requirements:

• Primary skills: ITIL->Incident Management, ITIL, SIAM

Preferred Skills:

• ITIL->Incident Management

Educational Requirements

• M.Tech, MSc, MCA,Integrated course BCA+MCA,B.Tech,Bachelor of Engineering

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.