Vistara Invite Graduate for Sr. Executive Post
SANDEEP KUMAR | Dec 15, 2022 |
Vistara Invite Graduate for Sr. Executive Post
Vistara is hiring an experienced Sr. Executive – Customer Relations at their Gurgaon location. The Customer Relations team handles customer’s queries, feedbacks and complaints. The role entails receiving customer’s email/ social media posts and resolving the customer’s issue appropriately. This may involve investigation from other departments and inter departmental coordination. The holder of this position needs to apply customer centric approach with the product and process knowledge to resolve the customer’s issue within the stipulated timelines. The average first response time and time taken to resolve the cases are the key performance metrics along with qualitative aspect. He/ She is expected to have good English writing and comprehension skills.
The complete details of this job are as follows:
Handling customer relation emails for resolving disputes
Managing Social Media brand handles for responding to customer queries and issues
Coordinating with inter departments for investigation and information
Maintaining MIS for the cases resolved
Excellent Written and Verbal Communication Skills
Knowledge of Aviation
Familiar with social media platforms- Facebook, Twitter, Instagram, etc
Work Experience:-Minimum 1-4 years of work experience
Qualification:-Graduate from a recognized university
To Apply for this Job, Visit official Website
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.
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