CBIC introduces New Grievance Redressal Mechanism for ease of getting GST Registration:

CBIC New Instructions: Facing Problems in Registering for GST? Instant Relief for Individuals The Central Board of Indirect Taxes and Customs (CBIC) has recently issued an official notification (Number: 04/2025-GST) in order to make the complaint process smoother and more effective for individuals who are facing problems in registering for GST under the Central jurisdiction. These stated solutions need to be followed after the instructions mentioned in Notification No. 03/2025, which was aimed at standardising the processing for GST registration.

Motive of Instruction

The main motive of this instruction was to:

• Solve complaints of individuals relating to queries raised, unjustified rejections, or delays while doing GST registration.
• Give applicants a clear way to raise their concerns if needed.
• Make sure the registration process is transparent, responsible, and that problems are solved quickly.

Who is Allowed to Use These Instructions?

Individuals whose GST registration Application Reference Number (ARN) comes under Central jurisdiction and who have raised complaints relating to:

• Improper or irrelevant queries raised,
• Delays or silence from the department,
• Rejection of the application in violation of earlier instructions,

These individuals can contact the concerned Zonal Principal Chief Commissioner/Chief Commissioner of the Central Goods and Services Tax (CGST).

Instructions on How These Problems can be Addressed?

The Central Board of Indirect Taxes and Customs (CBIC) has laid down below steps listed below to solve GST registration problems: 1. Dedicated Email Address

• Every CGST Zone should share an official email ID for people to send their GST registration complaints. This email ID should be shared widely using different ways of communication.

2. Complaints Submission Format Individuals should send emails including the following:

• ARN details,
• Jurisdiction (Centre/State),
• A brief description of the issue.

3. Forwarding State Jurisdiction Complaints If the complaint is about a State GST matter, the CGST office must:

• Forward the complaint to the concerned State authority,
• Send a copy to the GST Council Secretariat.

4. Timely Resolution The concerned CGST Commissioner should do the following things:

• Make sure the issue is solved quickly,
• Tell the applicant what was decided.
• If the officer’s questions are reasonable, guide the applicant on what to do next.

5. Monthly Reporting

• Every CGST Zone is compulsory to submit a monthly report to the Directorate General of GST (DGGST), which will merge all the data so that it can be checked by the CBIC Board.

Refer to the official notification for more related information