Job Update: Graduate vacancy at State Street

Overview:

State Street is hiring an experienced FIX Analyst- Manager at their Hyderabad location. The incumbent will have experience providing first line support of complex applications for demanding clients. A strong customer service ethic is key, experience of global financial markets would be an advantage, but is not mandatory. Experience of Software as a Service (SaaS) is advantageous.

The complete details of this job are as follows:

Roles and Responsibilities:

• As an Associate FIX Analyst you will be responsible for:
• Ensuring availability of Charles River FIX Network to clients.
• Working with Clients, internal Charles River Development colleagues, and third-party partners and vendor(s) to provide problem troubleshooting, support, and resolution.
• Working with vendors and third-party partners to deliver high quality a service to Charles River Network Clients.
• Adherence to ISO policies, standards and procedures as defined by Charles River
• Active participation in continuous process improvement of CRN operational support procedures.

What they value

• Demonstrable experience supporting complex applications in mission critical environment.
• Demonstrable experience providing telephone-based technical support.
• Proven ability to partner with various internal departments to deliver effective customer service.
• Ability and willingness to participate in periodic out-of-hours support.
• Experience supporting application processes installed and running on Microsoft windows servers.
• Demonstrable technical aptitude
• Basic understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
• Experience of investigating errors in real-time application logs
• Demonstrable experience with critical production system process monitoring, scheduling and automation in an enterprise environment.
• Experience of providing technical support for applications running in a distributed, multi-tier, database-centric architecture – e.g. Microsoft SQL server, ability to query databases.

Education & Preferred Qualifications

• Degree level education or alternative third level technical qualification
• Working experience following tertiary education/graduation.

Additional Requirements

• Awareness and appreciation of clients who trade financial products electronically.
• Awareness of FIX protocol (4.2, 4.4, 5.0).
• Experience working in a distributed team structure.
• Exposure to xml-based application component configuration.
• Strong customer service and technical troubleshooting skills.
• Excellent written and verbal communication skills.
• An interest in institutional financial services.
• Willingness to learn about and provide support on a variety of applications and interfaces in the Charles River Development application suite.

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