GST Refund for Risky Exporter: HC facilitates submission of Form PMT-03 in wake of technical issue with GSTN

The brief background is that the Petitioner runs a sole proprietorship firm by the name M/s Safecon Lifesciences and is engaged in exports of Veterinary medicines. The Petitioner was tagged as ‘Risky Exporter’ by the Directorate General of Analytics and Risk Management (hereinafter, ‘DGARM’), leading to the withholding of their Integrated Goods and Services Tax (hereinafter, ‘IGST’) refunds, which resulted in various refund applications filed by the Petitioner not being processed. The Petitioner is registered with Uttarakhand Goods and Services Tax (hereinafter, ‘GST’) Commissionerate at Rudrapur with GSTIN-05AHQPA3114Q1Z9.

In one of the applications made by the Petitioner, an order was passed by the concerned Deputy Commissioner, Rudrapur vide which the refund application of the Petitioner was rejected. In order to enable the Petitioner to have the re-crediting of the IGST which has already been paid by him by way of the Input Tax Credit, an undertaking is required to be submitted.

According to the ld. Counsel for the Petitioner, the Petitioner is willing to submit the said undertaking. However, the portal is not being enabled for uploading/submitting the undertaking. Under these circumstances, the prayer of the Petitioner against the GST Office is for enabling the portal for submitting the PMT-03 forms.

Ld. Counsel for the Petitioner further submits that the Petitioner has made several attempts to submit the said undertaking through the GST portal. The Petitioner has also tried to contact the help desk of the GST Department, however, there has been no response. Therefore, the Petitioner has no option but to file the present petition.

The simple prayer that the Petitioner seeks is for enabling him to submit the undertaking by way of PMT-03 forms in respect of all his applications and nothing more.

Ms. Samiksha, ld. Counsel for the Respondent No. 2- GST Network which manages the portal submits that there is a clear procedure provided for submitting the PMT-03 form. The same is set out as under:-

“C2. Submit Undertaking for PMT-03

The tax officer can issue the form GST PMT-03 for re-credit of the rejected/inadmissible refund amount to taxpayer’s credit ledger, only after the taxpayer submits an undertaking for not filing an appeal for the entire/part of the inadmissible amount. This functionality enables the taxpayer to submit such undertaking online.

To submit the undertaking for PMT-03, perform the following steps:

1. On the Case details page of that particular application, select the ORDERS tab, if it is not selected by default. This tab displays all the orders issued by the Tax Officer to you.

2. In the “Document” column, click the highlighted hyperlinked icon to submit the undertaking for PMT- 03 for inadmissible amount.

Note: This hyperlink will available only for the refund orders having rejected amount (inadmissible) or available for refund order fully sanctioned.”

However, Ld. Counsel for the petitioner submits that the above process has been tried but to no avail.

High Court Order:

11. The entire issue is very small which can be resolved with the help of the GST Network. From what has been submitted, the above mentioned procedure which is prescribed by the GST Network does not seem to be working insofar as the Petitioner is concerned. The Petitioner has also raised a ticket bearing no. 2024032211843933 in respect of the same by way of email, but the same is yet to be resolved.

12. In such circumstances, the Petitioner is directed to approach the concerned Officer at the GSTN Office, Aerocity, New Delhi on 14th May 2025 at 11:30 a.m.

13. The official of the Petitioner may visit the GST office on the aforesaid date and time and the concerned GST officer in the said office shall render whatever assistance as may be needed to the Petitioner to upload the PMT-03 forms. The same shall be enabled within a period of one week.